We wish to extend a sincere apology to the Marlow Regatta, and all those who participated in the event, for the slow performance of Regatta Master Online for the first 5 hours of the regatta.  Ordinarily the Azure resources used by the system are automatically allocated based on demand; however, we had switched to manual scaling due to problems with the automatic settings and neglected to restore them prior to the regatta.  A simple mistake, but one with painful consequences, for which we take full responsibility.

Regatta Master is proud of its support record, and this failure is a deserved black eye for us; I am only sorry it resulted in a black eye for the Marlow Regatta, which has placed its confidence in us.  This is a lesson we will learn from, however, and I can assure Marlow, and the many other regattas worldwide who use Regatta Master, that this lapse will not be repeated.

Sincerely,

Steve Jensen
Regatta Master

Taken from the Regatta Master website.